We give people the chance to help us shape health services in lots of ways including by telephone 03000 425100, email firstname.lastname@example.org, through online surveys smartsurvey.co.uk/s/urgentcaredgs/ or by talking to us face to face at our roadshows, events and workshops and via social media.
We also promote our messages and activities in many different ways. We have information online on this website and on our Twitter and Facebook pages, we put posters in public places such as libraries, children’s centres, GP surgeries, pharmacies and hospitals, shops and public spaces and shops. We put information in local newspapers and magazines and parish newsletters. And we have our own electronic newsletter which you can sign up to.
We promote messages through staff at our GP practices and partner NHS organisations, and we encourage our own staff to share information with their friends, families and groups.
Our roadshows are an excellent way for us to speak face to face to people from all backgrounds.
We work hard to make sure our documents are easy to read and clear. We produce posters, reports and newsletters and test these with local people before we publish them.
Many of our documents are produced in an ‘easy read’ version using pictures and simple words which helps people with learning difficulties. We also offer any of our information in different languages and formats including for visually impaired people and hard of hearing.
In 2019, we have pledged to make more videos explaining our work and how local people can tell us what they think. These videos will have subtitles, sound, and can be produced in other languages. We will share them on this website, Facebook and Twitter and in some GP surgeries.
If you know someone who needs any of our information in a different format, please let us know by calling 03000 425100 or emailing email@example.com . If they can’t speak English, we can find someone to talk with them for us.
Equality- Working with our local communities
The CCG has a steering group, the Equality and Diversity Working Group (EDWG) that is made up of the CCGs Equality, Diversity and Inclusion lead, our Lay Member for Patient and Public Engagement and staff members who have a particular interest in equality, diversity and inclusion issues.
The EDWG is responsible for ensuring that the CCG meets the aims of our Equality, Diversity and Inclusion Strategy and Policy. These were both reviewed in 2018 as the CCG set out to review and improve its activity around equality, diversion and inclusion.
The role of the EDWG is to hold the CCG to account in the steps it takes to identifying positive and negative impacts that its decisions might have on those with or without protected characteristics, or those who are identified as being in disadvantaged groups, but also to support and educate colleagues in being able to do so.
As part of this remit, the EDWG has held educational sessions with the following groups to gain an improved understanding of the issues affecting our local communities:
- Gypsy and Traveller groups (Maidstone and surrounding areas)
- Disabled children’s charities (North Kent and Medway areas)
- Trans Rights support Groups (North Kent and Medway areas)
- Faith groups (including Sikh and Muslim leaders)
- Carers groups
We also frequently attend community events with local partners such as Diversity House in Sittingbourne so that we are able to work with their established groups to develop our services.
Over the 2019-2020 business year, we will continue to do so and plan to build a resource tool for our staff and GPs to access to gain further understanding of any issues that may affect our local communities.
If you represent any protected characteristic or disadvantaged group and would like to speak to us about being involved in this work, please contact the CCG here.
Equality- How we assess the impact of our decisions on the Protected Characteristic groups
The CCG has a two-stage Equality Assessment process.
The first stage is an simple screening tool that helps us to identify any impacts that might occur.
If there are concerns about these impacts, or these impacts are considered to be an improvement to services and need further exploration, the CCG requires a full Equality Impact Assessment to be carried out.
Our staff receive annual training in how to carry out assessments, and are supported by a specialist in this field and a toolkit that supports them to analyse their work and the potential impacts of proposals thoroughly.
Some of the documents we use can be found below.
We also use a host of Cenus data and local information from the Kent and Medway Joint Strategic Needs Assessment.
Equality- examples of good practice
We continue to review local Urgent Care services and as part of this have undertaken extensive public engagement and have produced an in-depth Equality Impact Assessment:
In addition, our assessment of the impacts of extending access to GP practice also demonstrates how the CCG uses demographic data to inform decisions and sets action plans to mitigate any negative impacts.