Urgent care services


Your local pharmacist is a medicines expert that can advise on most common ailments and give health and wellbeing advice. Download the Health Help Now app  for pharmacy opening times and find out more on our Stay Well Pharmacy page.

NHS 111

If you don’t have internet access or a smartphone, and need health help when it’s urgent but not an emergency, NHS 111 can give you free health advice, 24 hours a day, 365 days a year. You can also seek advice from pharmacists and take advantage of NHS walk-in centres and minor injury units.

Minor injury units and walk-in centres

Trained nurses at minor injury units (MIUs) can assess and treat cuts, sprains, minor burns, minor dislocations of the fingers and toes, minor eye injuries and remove foreign bodies from, for example, ears and  noses. MIUs cannot treat babies under one year old.  MIUs are open every day of the year. GP-led walk-in centres can often see you without an appointment.

  • Sittingbourne Memorial Hospital:Bell Road, Sittingbourne, ME10 4DT. Phone: 01795 418300. Open 9am to 9pm, every day of the year.
  • Sheppey Community Hospital: Plover Road, Minster, ME12 3LT. Phone: 01795 879100. Open 9am to 9pm, every day of the year except on Christmas Day

Walk-in centres also have health professionals that will see you without an appointment if you have an urgent concern.

GP-led Walk in Centres 

Open from 8am-8pm and you don’t need an appointment to see a GP or nurse:

  • Sheppey NHS GP Walk-in Centre, Sheppey Community Hospital, Plover Road, Minster-On-Sea, Sheerness, ME12 3LT Phone: 01795 879199. Open 365 days of the year
  • Medway GP Walk-in Centre, Ground floor, Balmoral Gardens Healthy Living Centre, Balmoral Gardens, Gillingham, ME7 4PN, Phone: 01634 331177. Open 365 days of the year


For emergency dental care, contact your own dentist first. At evenings, weekends and bank holidays (8.30am to 1.25pm) you can call DentaLine on 01634 890300.

 Mental health support

Free confidential emotional advice and guidance is available 24 hours a day, seven days a week, from the Mental Health Matters helpline on 0800 107 0160. The Samaritans are also there to listen at any time of day or night and can be reached by dialling 116 123.

Read more about winter wellbeing and mental health support.