Healthier together – engaging with you

We are proud of the fact that patient engagement within the CCG area continues to grow from strength to strength.

We engage with the public, Patient Participation Groups (PPGs) and voluntary sector organisations on local healthcare priorities and encourage feedback, complaints and views on healthcare provision and issues.

As well as workshops, listening events and engagement activity such as pop-up roadshows in public places, we have a virtual Health Network which enables people to keep informed and engaged with us via bulletins, surveys and emails.

We also have question and answer sessions at our Governing Body meetings, which are held in a number of locations across the CCG area. We hold bi-monthly Listening Post events before each Governing Body meeting, where members of the public can come and ask us questions on any aspect of healthcare provision.

The Swale Patient Liaison Group is fundamentally involved with the work we do and over the past year has been instrumental in both holding the organisation to account on key issues affecting local people, and in supporting the CCG in the development of our plans.

Here are just some of the projects that have been influenced by the views of the public and designed with the input of patient representatives:

Urgent care review

In 2016-17 we resumed work on a review of urgent care services which aims to tackle any current issues and improve patients’ experiences of these vital services.

A whole system urgent care engagement event was attended by over 70 people including patient representatives, voluntary sector organisations, hospital clinicians, GPs, out-of-hours providers, community staff and commissioners.

Local public and patient listening events were also held to gain valuable input from local people across north Kent and the project is progressing towards procurement and development of urgent care treatment centres. You can read more about the project here.


Our communications and engagement team continued to lead on public engagement for the stroke review on behalf of the CCGs in Kent and Medway, with both Healthwatch and the KCC Health Overview and Scrutiny Committee (HOSC) applauding the level and depth of engagement undertaken to date.

Stroke survivors, their families and carers, and members of the public have played a key part in shaping potential future models of care.

Varied, robust and in-depth engagement has taken place with stroke specialists, clinical staff, voluntary organisations, stroke survivors, families and the public in Kent and Medway to gather people’s views and insight. This included surveys, focus groups, listening events and clinical engagement events. In September and October 2016, a series of events were held involving people who have had a stroke, their carers, and members of the public.

The patient views and clinical work of the stroke review feeds into wider plans for the whole of Kent and Medway as part of the Sustainability and Transformation Partnership (STP) and form an important part of the evidence that will shape the decisions about changes to local health services.

Visit our Stroke Review page for more information.


We worked on a Caring for Carers workshop which encouraged carers to share their experiences, understand how services work together to support carers, and to find out what local carer support is available. This information and insight into the views of carers will be invaluable in commissioning any health service and ensure that the voices of carers or all ages are heard and responded to.