Our priority is to make sure the views of patients and the public are heard and acted upon. This includes using public feedback when designing services to meet the diverse needs of people living in Swale. Patient representatives play a vital role in each of our service reviews and procurements, which can cover anything improving access to mental health support to redesigning hospital based services.
For our recent urgent care review, we hosted multiple community roadshow events, information sessions and intensive workshops. We also carried out face to face and online surveys. We take great care to consider all feedback we receive, regularly working with members of the Swale Patient Liaison Group and GP Patient Participation Groups who have previously highlighted issues such as transport links and access to primary care. They also work with us to develop and refine our public awareness campaigns.
You can read all about how, through programmes like the urgent care review and campaigns such as Meducate, the public and other stakeholders have contributed immensely to the future of the NHS.
Read about how patient and public views are helping us improve and shape services
Self care and healthy lifestyles
We want to support people to be empowered to make healthier choices and maintain their independence
Mental health and wellbeing
One of our key priorities is to improve access to local mental health and wellbeing support
Prescription ordering direct
Prescription ordering direct is a new telephone request line for routine medications which is being trialled in some GP surgeries in Swale
We are focusing on preventing admission to, and speeding up discharge from acute hospitals, and investing in our community hospitals to develop better urgent care services
Home from hospital sooner
We have been working with local partners to launch a scheme called Home First which helps people return home from hospital sooner after an inpatient stay