Podiatry services

New eligibility criteria for podiatry services

NHS Swale Clinical Commissioning Group (CCG) and Virgin Care have carried out a review of the adult podiatry service, to ensure that the best possible care is available to high risk patients.

As a result, changes are being made to the eligibility criteria, bringing Swale in line with other CCGs across Kent for adult podiatry services.

From  1 October 2018, the Virgin Care Podiatry Service will prioritise patients with complex needs, who are at higher risk of developing ulceration or potentially, if their condition deteriorates, losing toes, feet or even a leg. In these cases, it is vital that these patients receive the best possible care as quickly as possible.

‘Higher risk’ patients generally means those who:

• Have diabetes, rheumatoid arthritis, neurological conditions or circulatory problems or
• require nail surgery or
• have lower limb musculoskeletal complaints.

Patients who do not meet these new criteria will unfortunately no longer be able to receive NHS podiatry services such as having their toenails cut from Virgin Care. This applies to those patients currently receiving treatment and those on the waiting list.

Patients who are directly affected by these changes will be informed by letter and advised of alternative options for future podiatry care. If a patient’s condition deteriorates, or new problems develop, they are advised to see their GP who will refer them to Virgin Care if they then meet the criteria.

Patients or carers wishing to discuss the changes should contact the Virgin Customer Care Team on 0300 303 9509 or email customerservices@virgincare.co.uk